ONLINE REFUND & EXCHANGE POLICY
At Frencheye, we strive to ensure your complete satisfaction with our items. For online purchases, we accept unworn, undamaged items for a full refund. Please note that this policy applies to online purchases only. For in-store purchases, please take a look at the In-Store Refund & Exchange Policy below.
- Refund Eligibility — To be eligible for a refund or exchange, items must be unworn, undamaged, and in perfect condition. All original labels and branded packaging must be included. Please note that items returned without a Return Number may be returned to the sender.
- Refund Process — Contact Frencheye Customer Care by emailing firstname.lastname@example.org within 7 days of receiving your order to request a Return Number and return shipping labels. Write the Return Number on the return form and include it with the items you wish to send back within 14 days of receipt. Once we receive and process your return, we will notify you via email. Refunds will be credited to the original payment method, minus any shipping charges.
- Exchange Process — If you wish to exchange an item for a different size or style, please follow the same process as outlined above. Specify the desired exchange item on the return form. Exchange requests are subject to availability. If the requested item is unavailable, we will process a refund instead.
- Return Exceptions — Sale items and returns outside the specified time frames are not eligible for refunds or exchanges, unless they arrive damaged or defective. Damaged, soiled, or incomplete returns may not be accepted and may be returned to the customer.
At Frencheye, we aim to process refunds as quickly as possible. Once we receive and process your returned items, it may take up to 10 business days for the refund to be reflected in your bank account. The exact timing may vary depending on your financial institution. We appreciate your patience and assure you that we will make every effort to expedite the refund process. Items are not eligible for a refund or exchange if tailoring has been made.
Reminder that this policy applies to online purchases only. For in-store purchases, please take a look at the In-Store Refund & Exchange Policy below. For any further assistance or to initiate a return or exchange, please contact Frencheye Customer Care by emailing email@example.com. We value your satisfaction and will strive to provide prompt and helpful assistance throughout the process.
IN-STORE PURCHASE REFUND & EXCHANGE POLICY
Frencheye does not offer refunds for in-store purchases. We are happy to offer an exchange for eligible items. The items must be returned within 14 days of purchase and must be in its original condition, with all tags attached and in saleable condition. A valid proof of purchase (receipt) is required for all exchanges. We reserve the right to refuse an exchange if the item does not meet our return policy requirements. Certain items may not be eligible for exchange, including items that are non-returnable due to hygiene reasons or those marked as non-exchangeable at the time of purchase. Items are not eligible for a refund or exchange if tailoring has been made.