What personal information do we collect from you?
FRENCHEYE collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by FRENCHEYE. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. “We do not store credit card details nor do we share customer details with any 3rd parties”. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
How this information may be used, including anyone it might be shared with?
FRENCHEYE may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud and may be shared with other trading divisions within. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We don’t sell your details to third party marketing companies. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information that can identify you personally. We see this as a value-added service helping you to find useful products or services. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.
Marketing opt-in and opt-out provision
How you can access and if necessary change the personal information FRENCHEYE maintains?
If for any reason you are concerned that the personal information held by FRENCHEYE is not correct, please visit the website and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through customer finance check. If you prefer, you may contact us by email at firstname.lastname@example.org and we will amend your personal details.
Safeguarding your personally identifiable information
We will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with.