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Shipping & Returns

RETURNS & EXCHANGE

All returns should be sent to:
Online Department
Westfield Stratford City 
Lower Ground Floor, The Arcade 
Westfield Stratford City 
E20 1EH 

OUR POLICY

Items should be returned new, unused, and with all Frencheye designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please email customercare@frencheye.com if any of your purchases have been delivered without Frencheye tags.

SHOES

All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

IMPORTANT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on Frencheye.com However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

All items are quality controlled and checked for any faults before they are dispatched to customers.

Should you receive an item that is not in perfect condition please contact us immediately. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

You may return the goods by any secure means. Our address for all returns is: 

Frencheye Online Department
Westfield Stratford City 
Lower Ground Floor, The Arcade 
Westfield Stratford City 
E20 1EH 

We request that you contact us at customercare@frencheye.com in relation to such returns. Please note that we may not accept liability for goods that are not returned via your courier service.

EXCHANGE

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item within the UK. Charges will be applied for exchanges outside the UK and if you are based outside the EU you will need to pay taxes and duties on this.

Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

SALE POLICY

Our returns policy applies to all products bought in a promotion or seasonal Sale. All items should be returned within 14 days of receiving them.